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Third-Party TelePrEP Programs

Third-Party TelePrEP Programs: Partnership Consideration Resources

The use of telehealth to provide pre-exposure prophylaxis (PrEP) services (telePrEP) has steadily increased over the last several years, especially as a result of the COVID-19 pandemic. While some programs offer telePrEP services in-house, others have partnered with an outside entity to provide these services, referred to as “third-party programs”.

The third-party telePrEP landscape has grown significantly, with more companies coming online and partnering with health departments and community-based organizations to expand PrEP access through telehealth in organizations’ respective communities. As more health departments, community-based organizations, and community health centers partnered with third-party telePrEP services, NASTAD learned of some challenges organizations experienced with contract negotiation, aggressive business practices, sub-optimal care standards, and patient record retention challenges. From this information, NASTAD has developed some resources health departments and community partners can utilize when either determining to partner or strengthen their current partnership with third-party telePrEP programs.

Resources include:

For questions, contact NASTAD is supporting this work with funding from CDC PS19-1906 Component A.